Mum left fuming after disrespectful cafe worker insults her child on receipt

Most people don't expect to be insulted when they go out for a coffee and breakfast at their local cafe.

However, that's exactly what happened to one mum who spotted a 'disrespectful' comment about her child on her receipt.

Kimberly Sze, from New Zealand, headed to spot Coffee Supreme in Welles Street, Christchurch, for a morning brew and some eggs. But she got more than she bargained for when she was handed over the bill.

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After she and her kids – including her then two-year-old daughter – ordered their food, she was sent an itemised bill for $64.50 (£51.40). However, as well as her food order, she also spotted an insult about one of her children from staff.

One of the cafe's workers had described Ms Sze’s table as ‘Fam w the terrifying kid.' And, according to Daily Mail Australia, the mum wasn't happy at all as she took to her personal Facebook account to fume about the situation.

She reportedly uploaded a snap of the cheque in the post, that was originally shared in 2019, and began by calling out the coffee shop. She also asked them to ‘train their staff’ at the branch a ‘little better’ in the post, which has recently resurfaced.

“Writing ‘Family with the terrifying kid’ on our ticket and intentionally overcharging us… nice one,” she said in the Facebook post. “We come almost every weekend and my daughter is nothing but polite and friendly and we've never left a mess.

"She's never been a terror, never had a meltdown, never caused any problems and the same people working today always comment on how cute and sweet she is, so what the actual F?”

Ms Sze said she and her family ‘walked out’ before they received their food and then slammed the cafe for exhibiting ‘disrespectful bulls**t’.

She added: “We showed one of your staff the ticket and said we didn't appreciate it and he didn't say a word. You lost some regulars today."

At the time of the incident, Kimberly told the aforementioned publication the franchise had actually been ‘really great’ in response to her complaint.

“It’s more the concern for other families who may be struggling and get that type of reception and the damage that can do,” she added.

Coffee Supreme Food and Beverage Manager Tim Norris issued an apology to Ms Sza, saying that it was ‘totally below standard’.

“It’s not something we accept as a part of hospitality at Supreme,” he told the New Zealand Herald. “It’s totally below the standard we set for anybody in the company, so we sincerely apologise to her family.”

Daily Mail Australia also claims the person who wrote the message was ‘incredibly remorseful’ and Mr Norris flew down from Wellington to Christchurch to meet with the mum to apologise to her in person.

After the complaint, the franchise also took to Facebook at the time and said: “We made a mistake over the weekend and offended a customer – a young family out trying to enjoy a moment of normality. We are incredibly sorry and wish to apologise publicly.

“If you're the parent of young children, we know how it is and would like to shout you and your wee one a coffee and fluffy at Customs or Coffee Supreme Welles Street – they’re on us from tomorrow through to the end of Sunday. We love fluffies too.”

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